Technical support

Preliminary information is needed to serve you faster.

When you call or email customer support, please provide us with the following information, which will allow us to find a solution to your problem more quickly:

1. Product serial number and model number
2. The version number of the software that is causing the problem
3. Your computer's operating system and version (for example: Windows 10, Mac OS X 10.4.6)
4. A brief description of the problem and the steps you have already taken to resolve the issue
5. A brief description of recent changes to your environment (for example: new computer, cable extensions, moving devices)