Telda is committed to protecting the privacy of its customers and users. Accordingly, we have developed this Privacy Policy, which covers the collection, use, disclosure, transfer and storage of customer data. Our online activities comply with all relevant activities and relevant European Union legislation and the laws of the Republic of Estonia. Please take a moment to read our Privacy Policy.
Collection and use of personal data
Personal data is data that Telda collects in order to fulfill a contract with an individual or to contact them.
Collection of personal data of a regular customer may take place in the following ways:
- when submitting contact information (including your name, personal identification number, postal address, telephone number, email address, preferred contact method) on our website or elsewhere
- from customer account information or through cookies when using the website
- when making a purchase or order in our store or online store, storing personal contact details or data regarding purchasing preferences (Telda may be asked to voluntarily provide personal data and personal information in certain areas of the website. The requested personal data may include name, address, postal code, email address, telephone number and other data)
- when submitting an installment payment application.
Collection of other data
We also collect non-personal data – data that cannot be directly linked to a specific person (gender, age, language preference, location).
We may also collect aggregated data about customer activity in our stores and on our website. This data is aggregated and used to help us provide more useful information to our customers and to help us understand which parts of our website, products and services are of most interest to them. Aggregated data is treated as non-personal data in this Privacy Policy.
Use of collected personal information
We use the collected personal data to inform customers about Telda product news, campaigns and upcoming events. Customers who do not wish to be on our newsletter list or receive notifications about products that may interest them can remove themselves from the target group of recipients at any time. We also use the collected personal data to deliver goods and fulfill our obligations to the customer.
To better serve our customers, Telda may disclose information about individual users to a third party that provides services to Telda and is contractually obligated to keep the shared information confidential. A third party is, for example, our partner whose tasks include transporting goods sold in the online store or providing an installment service.
Changing the personal data collected
The personal data collected to identify and contact the customer can be viewed, changed and supplemented in the "My Account" area of our website. If the email address (Telda website username) changes, please inform us, as the customer cannot change it themselves.
Personal data protection
Telda takes all precautions (including administrative, technical and physical measures) to protect customer personal data. Only authorized persons have access to modify and process the data.
Security
All personal data of the customer that becomes known during the visit to the Telda e-shop and during the purchase process is treated as confidential information. An encrypted data communication channel with banks ensures the security of the personal data and bank details of the buyer.
Privacy Policy Terms and Changes
By using our website or filling out a loyalty application, you have read and accepted these principles and terms and conditions. We reserve the right to change the general terms and conditions of the privacy policy if necessary, notifying all loyal customers. For any questions or concerns regarding the privacy policy or data processing, please contact us at epood@telda.lv